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Health Literacy Services

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Training and Capability Building

 

 

 

 

We offer the following:

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  • "Bite size" awareness sessions tailored to your specific needs

  • Half-day training sessions

  • Full-day training sessions

  • Train-the-trainer capability building

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In these interactive and thought-provoking sessions, you will cover:

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  • What is health literacy?

  • What does it feel like to have low levels of health literacy?

  • The consequences of having low levels of health literacy for:

    • individuals

    • families

    • healthcare organisations

  • Practical and easy-to-use techniques to improve verbal and written (including online) communication 

  • What does a "Health Literate Organisation" look like?

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Please get in touch for a discussion about how we can help with your training and capability building needs.

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Becoming a
Health Literate Organisation

 

 

We have found that unless a whole team, department or organisation "gets" health literacy, it is really hard to make things stick.

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Building on the ground-breaking Health Literacy Friendly scheme developed in Stoke-on-Trent we can help your organisation to become health literate.

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This means we can work with you to:

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  • Assess your organisation's baseline levels of health literacy

  • Help build plans to improve your

    • Health literacy policies

    • Staff knowledge and capability

    • Written communication

    • Verbal communication

    • Physical layout of your setting

    • Signage

  • Revisit your health literacy levels and put plans in place for continuous improvement

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Please get in touch for a discussion about how we can help your organisation become health literate.

Specific Health Literacy Projects

 

 

 

 

Many healthcare organisations have implemented health literacy projects appropriate to their setting. We can help you bring these to life.

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Examples include:

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  • "It's OK to ask", the nationally acclaimed project launched by University Hospitals of the North Midlands to involve their patients in health care conversations and decisions
     

  • Social work teams in a Local Authority changing their ways of working to align with the health literacy levels of their clients
     

  • A volunteering organisation adopting a policy to ensure its projects take health literacy into account
     

  • A school-based, peer-mentoring healthy exercise project embedded health literacy into its ways of working
     

 

Please get in touch for a discussion about how we can help with your training and capability building needs.

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Health Literacy​

​Health literacy is not just about people, patients or service users and their ability to understand and act on health information, it is also about how we as healthcare providers support them.  Click here to see our dedicated Health Literacy website.

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Questions to ask ourselves as healthcare providers:
 

  • When our patients, service users or patients are invited for appointments, how sure are we that they know what to do, where to go and when?

  • When they arrive at our setting, do they know where to go and what to do?

  • When they are with us, are we sure that we are being understood, and that they feel part of decision making?

  • When our patients go home, how sure are we that they know what to do to improve or manage their health condition?


What are the benefits of “getting it right?”  

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People are more likely to:

  • Attend appointments on time

  • Navigate the complex physical environment in healthcare settings

  • Feel involved in decisions about their health

  • Adhere to medication correctly

  • Adopt behaviours to manage their health condition or prevent other conditions developing

  • Speak highly of the care that they have received from a healthcare organisation

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All of which can contribute to reducing costs of healthcare delivery. 

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